Q: What if my item arrived damaged?
A: If your Standard Shipping item arrives damaged, please email Customer Care within 72 hours and we will either repair or replace the item. Please email customer services at firstname.lastname@example.org or email@example.com
Q: What if I decided to return the item for any other reasons than damaged?
A: Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. Please note, customer is responsible for return shipping fees.
Q: What is your online return policy?
A: Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If any damage has occurred, email customer services at firstname.lastname@example.org or email@example.com. In many cases, we can provide you with replacement parts and service as needed.
Our return policy is as follows:
Standard Shipping Items
If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery.
In-Home Delivery For Items Ordered Online
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for In-Home Delivery with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.
In order to receive the full amount of the refund described in this Return Policy. all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.
Mattresses and Foundations
Mattresses and Foundations may only be returned if delivered damaged or later found to be defective. If your mattress or foundation is delivered damaged, contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. Defects discovered more than 72 hours after the mattress or foundation was delivered may be covered by the manufacturer's warranty, if any.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.
Q: How long does it take for a refund to show up on my credit card?
A: After we receive the returned goods
After we receive the returned goods, it takes 7–10 business days (not including weekends and holidays) for a refund to be credited back to your card. For assistance, Please email customer services at firstname.lastname@example.org or email@example.com